Privacy Policy
Ready Set Book App LLC ("Ready. Set. Book.", "we", "us") operates the Ready. Set. Book. mobile application and this website. This policy explains what we collect, why, and what you can do about it. It applies to both sides of the app: salon professionals who take bookings, and clients who make them.
1. Information you give us
- Account details. Your name, email address and, if you provide one, your phone number. If you sign in with Google or Apple we receive your name and email address from them, and nothing else.
- Professional profile. If you take bookings: your business name, location, working hours, service menu and prices.
- Booking details. The service booked, the time, the professional, and any notes added to the appointment.
- Client records. If you are a professional, the contact details and notes you keep about your own clients. See section 3.
- Messages you send us by email or through the app.
Waitlist
If you join the waitlist on this website, we collect your email address and whether you are a salon professional or a client, and our hosting provider (Cloudflare) tells us which country the request came from. We use this only to tell you when Ready. Set. Book. launches. We do not sell it or share it with anyone else. To be removed, email hello@readysetbookapp.com, or use the unsubscribe link in any email we send.
2. Information collected automatically
- Device and usage data. Device type, operating system version, app version, and anonymous events about which screens are used, so we can find and fix problems.
- Crash reports. Diagnostic information when the app fails, so we can repair it.
- Push notification tokens, if you allow notifications, so we can send booking confirmations and reminders.
We do not sell personal information, and we do not use it for advertising.
3. Client records belong to the professional
When a salon professional stores contact details, notes or visit history about a client, that information belongs to the professional's business. We store and protect it on their behalf. We do not use it to market to their clients, and we do not share it with other professionals on the platform.
4. Payments
Payments are processed by Stripe. Card numbers are entered into Stripe directly and are never stored on our servers. We keep a record of the transaction, such as the amount, the date, the service and Stripe's reference for it, so that both sides of a booking have an accurate history. Stripe's handling of your payment information is governed by Stripe's privacy policy.
5. Service providers
We use a small number of providers to run the app. Each receives only what it needs:
- Google Firebase for sign-in, database storage, file storage and push notifications.
- Cloudflare to host this website and store the waitlist.
- Stripe for payments and payouts.
- Analytics and crash reporting providers for anonymous usage and error data.
- An email provider for booking confirmations, reminders and receipts.
6. How we use your information
- To create and secure your account.
- To show real availability and to make, change and cancel bookings.
- To send booking confirmations, reminders, receipts and service notices.
- To process payments, deposits and refunds.
- To diagnose faults and improve the app.
- To meet legal, tax and accounting obligations.
7. Sharing between the two sides
Booking works only if both parties can see the booking. When a client books an appointment, the professional sees the client's name, contact details and the details of that booking. When a professional publishes a service, clients can see the business name, location, service menu and prices. Nothing else is shared between users.
8. Retention and deletion
We keep your information while your account is active. You can delete your account from inside the app at any time. When you do, we delete your personal information. We retain records of completed transactions where we are required to, for tax, accounting and dispute resolution, and those retained records do not include information that is not needed for that purpose.
9. Your rights
Depending on where you live, you may have the right to access, correct, export or delete the personal information we hold about you, and to object to certain processing. Write to us at the address below and we will respond.
10. Security
Information is transmitted over encrypted connections and stored with access controls that limit each account to its own data. No system is perfectly secure, and we will tell you promptly if an incident affects your information.
11. Children
The app is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has given us information, contact us and we will remove it.
12. Changes
If we change this policy we will update the date at the top of this page, and for material changes we will notify you in the app or by email.